CONCIERGE SERVICE MODEL

GHN provides the industry's only Concierge Service Model, a team of dedicated Service Executives deliver a "high-touch" approach to match our “hi-tech” services. Unlike many clearinghouses today that require you to call into a nameless bank of customer service staff, GHN's Service Executive develops a personal relationship with our clients and act as an advocate for you the customer, inside GHN, the Payers, your Practice Management System and your center.

Behind our Service Executives, stand a team of support personal, that are coordinated to serve your needs. Great service delivered with the benefit of continuity, ownership and accountability.

Additional benefits include:

Simplifies communication as single point of access and accountability.
Tailors client training and edit needs based on vast knowledge.
Promotes VisumTM ‘best practices’ with full functionality utilization.
Coordinates all internal and external support needs.
Monitors claims and issue resolutions.
Leverages GHN’s Support Enterprise team, operating within Service Level Objectives (SLO): defining customer service, response time, resolution and dispute, customer satisfaction survey and measurement, relationship management and escalation.

More than just words… GHN provides our clients mutually agreed upon Service Level Objectives, (SLO's). Experience a new level of service with GHN.